Frequently Asked Questions

  • What is EnergyIQ?chevron_right

    EnergyIQ is an independent online marketplace created for Australians who want to reduce their household impact and pro-actively influence a low-emissions future, powered by clean, renewable energy.

    Simply pick a plan from our Marketplace and switch! We’ll take care of the rest (and your lights will stay on).

    EnergyIQ offers electricity plans from future-focussed energy retail brands who are proactively working towards 100% renewable energy being supplied to (and generated from) Australian homes.

    For the past ten years, Australia had been actively investing in large-scale renewable infrastructure like solar and wind farms, but recently that investment has dropped off significantly. Without clear renewable plans or a target from the Federal Government, the financing for new renewable assets is uncertain.

    We believe by providing Australians with the power to switch their household energy from a traditional plan to a future-focussed plan, this demand will increase the need for more large-scale renewable infrastructure leading to a substantial reduction in emissions and cheaper and cleaner energy for all.

    Here’s to People Power!

    “We realise that a climate march is not for everyone, but simply switching to a more future focussed plan and considering additional steps (solar, batteries and better usage of energy) are easy to do. This collective effort will help influence the Australian energy mix away from coal and gas. We want to demonstrate that with EnergyIQ, People Power can really influence our future”.

    Ross Sharman, Founder & CEO Accurassi
  • Why was EnergyIQ created?chevron_right

    EnergyIQ was created by home energy experts, Accurassi, following the tragic Australian fires in 2019 & 2020. The severity of our climate paired with a downward trend (since 2018) in government investment into renewable infrastructure (i.e. wind, solar and hydro) created an unfortunate opportunity for Accurassi.

    Driven by the common economics equation where if demand increases so must the supply, Accurassi set out to create an online tool that would enable Australians to leverage people power to accelerate our renewable future and in turn, reduce our emissions. How does the maths work? The more Australians who switch to future-focussed plans via EnergyIQ (= demand), the more the government and Energy Retailers will have to invest into renewable infrastructure (= supply).

    The switch is just the first step though in this transition. We will be helping consumers understand if solar is a good proposition, introduce small battery systems and help people manage their energy so that they are prompted to use appliances when there is more renewable energy available on the grid.

    Currently, the demand for renewable energy means only 19% of Australia’s energy is powered by renewable sources. That means 81% of our energy is powered by fossil fuels! We believe through EnergyIQ we can pro-actively tip the scales and significantly reduce our emissions and tackle this climate crisis head on.

  • What is Renewable Energy?chevron_right

    What’s all the fuss, right? Let us explain: Renewable energy is produced using natural resources that are constantly replaced, meaning they never run out. The quick difference between renewable energy and traditional (which is produced using coal and gas) is that one is literally renewable - it will continue to be available. Whereas traditional is non-renewable meaning we will run out of it, plus the environmental benefits are enormous. Doesn’t it makes sense to set ourselves up for a sustainable future powered by renewables then?

    Just as there are many natural sources of energy, there are many renewable energy technologies. Solar is one of the most well known, wind power is one of the most widespread, and hydropower is one of the oldest. Other renewable technologies harness geothermal energy, bioenergy or ocean energy to produce heat or electricity.

    Don’t even get us started on the equally exciting technologies that enable energy to be produced day and night, therefore strengthening our electricity grid. Some examples are home battery storage or smart technology that will help predict when and where you will need electricity next!

    Here’s the other ugly option for power generation - Coal. Coal is responsible for over 800,000 premature deaths per year globally and many millions more serious and minor illnesses. In China alone, around 670,000 people die prematurely per year as a result of coal-related air pollution. The ‘Coal Kills’ report estimates that in India coal contributes to between 80,000 to 115,000 premature deaths annually. In the United States coal kills around 13,000 people annually, and 23,300 in Europe. The economic costs of the health impacts from coal combustion in Europe are valued at about US$70 billion per year, with 250,600 life years lost.


  • Why should I move away from Traditional Energy?chevron_right

    We all know we need to reduce our impact to take a stand against climate change, right? Well if Electricity currently contributes 33% of Australia’s total emissions (the highest of eight sectors) then we know that any reduction in traditional energy (i.e. electricity produced by burning fossil fuels) will have a significant impact to emissions reductions and in turn, to our environment.

    Before we go on, let’s just clear a few things up…

    Traditional Energy = Electricity produced by burning fossil fuels which include coal, gas and oil i.e diesel - these sources are non-renewable meaning that they will run out. Renewable Energy = Energy from a source that is not depleted when used, such as wind or solar power.

    So if the advice is to move away from traditional energy because it is the largest emitter of emissions in Australia, then what is the solution and how can we still receive energy to power our homes?

    The Climate Council of Australia say ‘by quickly transitioning to renewable energy and storage (i.e home batteries), the electricity sector can and should be responsible for a far larger amount of emissions reductions.’

    To us at Accurassi this is pretty straight forward and that is exactly why we created EnergyIQ - to help Australians, like you, move away from traditional energy and invest in our renewable future by switching to a future-focussed plan.

    We could go on all day about how bad traditional energy is, but we won’t. Instead, let’s look at some more positives:

    • There are opportunities to significantly reduce emissions from the electricity sector. Fossil fuels can be replaced by renewable energy like wind and solar, together with other technologies such as energy efficiency, demand management and energy storage (like batteries and pumped hydro). These technologies could reduce electricity emissions significantly over the next decade.
    • Numerous studies have consistently found there are no technical barriers to Australia achieving secure, reliable power from a very high proportion of renewable electricity.
    • To improve the resilience of your home, you can generate and store your own energy.
    • You will more likely be driving an electric car in 3-5 years time, this car will need charging at home so much better that energy is free from your roof. Filling up at the bowser with dirty oil, will seem like sending young kids up to clean chimney stacks in Victorian times.

    We know one Australian household changing to a future-focussed plan (and away from Traditional Energy) via EnergyIQ will have very little positive impact to our climate. But with many Australians investing in our renewable future (by switching to a plan on EnergyIQ) we can have significant positive impact on our climate.

    If we can create enough people power of Australians switching to future-focussed plans, we will invest in a brighter future powered by renewable energy.


  • What is a Carbon Offset or Carbon Credit?chevron_right

    Put simply, Carbon offsets are a form of trade. When you buy an offset, you fund projects that reduce greenhouse gas (GHG) emissions. These projects might restore forests, update power plants and factories or increase the energy efficiency of buildings and transportation. Carbon offsets let you pay to reduce the global GHG total instead of making radical or impossible reductions of your own. GHG emissions mix quickly with the air and, unlike other pollutants, spread around the entire planet. Because of this, it doesn't really matter where GHG reductions take place if fewer emissions enter the atmosphere.

    Carbon offsets are completely voluntary. People and businesses can buy them to reduce their carbon footprints. Carbon offsets can be a simple way to counteract specific activities like air travel and driving or events like weddings and conferences.

  • Will EnergyIQ work for me if I have a Solar System?chevron_right

    Short answer: Yes, 100% yes!

    Longer answer: Yes. Whether you have solar panels or a complete solar systems of panels and batteries you will not notice any difference to your household energy if you switch to one of our future-focussed plans. If you’re lucky, you might even land a better feed-in tariff or we can tell you how a small battery system could help maximise your solar.

  • How much of Australia's emissions are a result of Traditional Energy?chevron_right

    Electricity is one of the eight major sectors responsible for Australia’s greenhouse gas emissions. Of those eight, the electricity sector is the biggest polluter accounting for a whopping 33%.

    We know that in 2017, Australia’s emissions totalled 556.4 MtCO2e1 (excluding LULUCF2). That means for that same year, Electricity contributed 183.612 MtCO2e of our country's total.


    1 MtCO2e = Metric tons of carbon dioxide equivalent.

    2 LULUCF refers to land use, land use change and forestry emissions.

  • How much Carbon does the average Australian household produce over a year?chevron_right

    The average Australian household produces more than 18 tonnes of greenhouse gas emissions per household each year. Because households can vary greatly in the amount of greenhouse gas emissions, averages provide only part of the picture. Depending on where you live, your lifestyle, your income; your annual greenhouse gas emissions can vary from as low as 3 tonnes up to 30 tonnes or more. Not to mention…

    • Australian households are directly responsible for about 20% of Australia’s greenhouse gas emissions;
    • and the average household’s energy use generates over 7 tonnes of greenhouse gas emissions from its premises.

    So, how can you reduce the impact your household creates? Use less power and switch to renewable energy. If you own your own your own home, switch to a future-focussed plan and add a cost effective solar system. If you’re renting, switch to a future-focussed plan!


  • How do I choose between the Energy Plans available on EnergyIQ?chevron_right

    You might have noticed we do things a little differently at EnergyIQ. We believe Australians care more about the values and ethics of their energy retail brand than they do about whether they will receive their energy bill by post or email. EnergyIQ has two different ways to filter how you pick a brand:

    Brand: If you’re shopping around, EnergyIQ allows you to investigate what each of our brands can offer you and your home energy. An app to help with your energy use or an online customer portal? It’s up to you to find the brands that fits your household best.

    Value: Do you want a brand that is 100% carbon offset or one that encourages low consumption? Simply toggle from ‘Brand’ to ‘Value’ and you’ll be able to select a brand purely on their values, not just their logo. You know, not judging a book by its cover and all that.

    Make sure you have a recent energy bill handy. Upload it to EnergyIQ and we’ll show you exactly how much your energy will cost from each brand. We’ll even show you if there is a difference or savings from what you’re paying now to what you’ll pay for a future-focussed plan.